GENERAL

Flyjack Ltd is a limited company with its registered office at 25 Greenwich Church Street, Greenwich, London, England, SE10 9BJ and registered, registration number is 84834001, VAT number GB757008625

Its website is available on www.flyjack.co.uk /www.flyjacklondon.com Its customer service is available by email at mail@flyjack.co.uk and/or by calling +44 2082933564 all the countries from which the website is available.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian

The term "Flyjack" or "Flyjack LONDON "or "us" or "we" refers to Flyjack Ltd

The term "you" refers to the user or viewer of our website.

By using the Flyjack website, you accept our Terms and Conditions and Privacy Policy.

Please refrain from using the Site, its Services or accessing it if you do not agree to the present terms and Conditions

You agree to be bound by the version of the terms and conditions that is in force when you use the Site or its Services.

These terms and conditions may change from time to time, without prior notice. It is your responsibility to read these terms and conditions in order to remain informed of their latest amendments.

ACKNOWLEDGEMENT & ACCEPTANCE OF ORDER

Please note that nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. We reserve the right to refuse any order.

We will notify you by e-mail to confirm receipt of your order, however our acceptance of your order will take place upon dispatch of the product(s) ordered and we will e-mail you again to confirm details.

Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

USER ACCOUNT

You may register on the Site to obtain a personal account (User Account).

Your User Account allows you to obtain the following benefits:

  • Speed up the payment process of your purchases
  • Check the status of your orders
  • Review your previous orders
  • Modify your account information
  • Change your password
  • Add alternative delivery addresses (for your family and friends)
  • Sign up for Flyjack’s newsletters

If you have forgotten your password, Flyjack may send you a new one through a secured Internet connection to the e-mail address you provided when you registered. You may then log in again to your user account in order to change your password.

Upon registration, you agree and undertake:

  • to provide only true, current, complete and accurate information, as requested in the registration form or any other forms from the Site;
  • to maintain and update the information provided to Flyjack;
  • to maintain the confidentiality of your username and password, and
  • to accept full liability with respect to any activity related to the use of your username and password.

You are responsible for any loss, expense, damage and any additional costs resulting from the disclosure of false, incorrect or incomplete information from you, or your failure to update the information provided at time of registration or at any other time during your use of the Site and/or of its Services.

RETURNS

You may choose to return any items purchased online to the address below

Flyjack

25 Greenwich Church Street

Greenwich

London

SE10 9BJ

Within 28 days of purchase, Flyjack may accept unused items in their original condition for refund or an exchange if their original purchase receipt and return form that is available on the website are correctly submitted. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, Flyjack can arrange for delivery to you; this constitutes a separate contract between you and Flyjack.

We advise you to send your items back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us at the address above.

In addition, you agree to take particular care when packing the goods to be returned. If the returned goods have been damaged due to improper packaging, Flyjack reserves the right to refuse their return or to accept it but only with a partial refund (price reduced with repair costs).

Flyjack will not accept any return of goods that appear to have been worn or damaged.

Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. Unfortunately we’re unable to reimburse the postage costs incurred by you in returning unused/unsuitable items to us.

Please have a look at our Returns policy for details of how to return goods to us.



PAYMENT OPTIONS

We accept the following methods of payment.

Credit cards:- MasterCard, VISA, American Express

Debit cards:- VISA Delta VISA Electron VISA Debit Switch/Maestro Solo

Non card payment:-

PRICE

All prices are quoted in UK pounds Sterling (GBP) and include VAT where applicable.

Should we discover an error in the price or description of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

You understand and agree that Goods may be subject to customs duties, postal, tax or any other additional costs to transport, import or delivery of Goods in your country of residence or delivery. These taxes are independent from Flyjack. You agree, if applicable, to fully bear these additional costs.

CHARACTERISTICS OF PRODUCTS

Images of the Products are provided for information purposes only and shall not be representative of the characteristics of the Products, in particular with respect to general appearance, colour or any other characteristic.

ACCURACY OF CONTENT

Flyjack’s purpose is to provide you with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Flyjack reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.



DELIVERY

Goods will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. Shipping fees are indicated at the time of placement of the Order.

You agree and recognize that shipment’s options vary, depending on the country where your order has to be delivered.

Flyjack undertakes to ship your Order as soon as possible after completion of the transaction. Flyjack shall not be liable for late delivery.

At the time of delivery of the goods, you are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, you shall be responsible for taking detailed pictures of the box and of the goods, for immediately reporting the alleged damage to the carrier in charge of delivery by expressly reserving your rights upon delivery of the goods and for informing our customer service (mail@flyjack.co.uk) within three days.

LIMITATION OF LIABILITY

To the extent permitted by law, Flyjack will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss.

Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Flyjack's total liability for any claim howsoever arising shall be limited to the price paid for the goods supplied by Flyjack to the customer, together with any postage costs incurred.

To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Please refer to Returns policy for details of how to return goods to us.

INDEMNITY

You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this agreement.



MODIFICATION, SUSPENSION OR TERMINATION OF SERVICES

Flyjack reserves the right, without prior notice and in its sole discretion, to partially or fully cancel or restrict your right to access or use the site and/or to modify or terminate any service. You understand and agree that Flyjack may do so without any liability whatsoever.

INTELLECTUAL PROPERTY

All content and, more generally, all items posted on or available through the site (texts, images, sounds, etc., excluding the content provided by the users), are the exclusive property of Flyjack or used by Flyjack with the copyright or trademark right holder’s express authorization or license.

These elements shall not be reproduced, used or represented without the express authorization of Flyjack or third-party owner.

DAMAGE TO YOUR DEVICE

Flyjack shall not be liable for damage to your device resulting from technical, technological or other issues, arising from your use of the services.

SECURITY OF ELECTRONIC DATA TRANSFER

Flyjack undertakes to maintain at all times the highest standards of security. However, no Internet data transmission may be considered completely safe and private. You understand that any message or information that you send to the site or through the services may be read or intercepted by others. Sending an email to Flyjack shall not create any reciprocal obligation or responsibility of Flyjack towards You.



CONFIDENTIALITY AND PRIVACY POLICY

Flyjack cares about your privacy.

Any and all personal information that Flyjack collects about you through your use of the site is subject to Flyjack’s Privacy Policy, which is available through the following link.

CONTACT DETAILS

If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact Us section. We shall respond to any communication received by us as quickly as we can.


LAW, JURISDICTION & LANGUAGE

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.